Frequently asked questions

Standard delivery is $7.50. Orders over $100 ship free.

Standard delivery takes 3 to 4 business days. Free shipping on orders over $100 uses Economy delivery, which takes 5 to 8 business days. We email you a confirmation when your order ships, and tracking can take 24 to 48 hours to update.

Yes. We ship with UPS to 27 countries besides the US: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates and the United Kingdom. UPS rates are shown at checkout, and the customer pays any customs duties and fees.

Yes. Choose local pickup at checkout. Pickup is in Cordova, Tennessee.

We can't change the address once an order is placed, so please check it at checkout. Your billing and shipping addresses should match, because orders with different addresses may be rejected.

We accept returns and exchanges of unworn items within 14 calendar days of delivery. Email us within 3 days of delivery to start one. Items must be new and unused, unaltered, free of any odor, and in their original packaging with tags attached. Refunds cover the item price only, and shipping charges are not refunded. Clearance, final sale and undergarment items can't be returned or exchanged, and Black Friday and Cyber Monday items are final sale.

Email support@ginems.com within 3 days of delivery with your order number and the item. You pay to ship the item back to us, and we recommend insuring the package. We email you when your return arrives.

Yes, on the same terms as a return: unworn, with tags, within 14 days of delivery. An exchange usually takes 10 to 15 business days from the day your item reaches us. We can't promise the new size or color will still be in stock, so send your item back soon.

Tap the Size guide link next to the size options on any product page, or open our size guide. Our charts list garment measurements in inches and centimeters, so compare them with a piece you own that fits well. If you need a measurement we don't list, email support@ginems.com and we will send it.

Yes. Order one size up in the Cardigan & Skirt Set, the Raneem Mid-Flow Set, the Maysam Satin Maxi Skirt, the Maryam Satin Lace Cape Top, the Qadr Asymmetric Satin Long Top and the Yoga Pants. The Hajar Co-ord Set is cut oversized, so order one size down if you prefer a closer fit.

Modal is lightweight and breathable, with a soft, smooth feel and a graceful drape. Crinkle modal is the same modal with a delicate crinkled texture, in 16 solid shades. Cotton jersey is soft, stretchy and breathable, and it is made to stay in place. Lace-trim modal is our modal hijab edged with lace. Our printed hijabs come in modal or cotton jersey. Our hijab guide compares them side by side.

Yes. The Cotton Hijab Under-Cap is $2.99 in 21 shades, color-matched to our modal hijabs. It is soft stretch cotton with full hair coverage and a roomy back for buns and longer hair, and one size fits most. Two hijabs come with a matching cotton under-cap: the Beige Modal Hijab & Under-Cap Set and the Contrast-Trim Modal Hijab with Under-Cap.

Each product page lists its own care steps. As a guide, hand wash modal and crinkle hijabs in cold water, then lay them flat or hang them to dry, with no bleach and no tumble dryer. The Soft Cotton Jersey Hijab can be machine washed cold on a gentle cycle and laid flat to dry. Most of our sets and everyday dresses are machine wash cold and hang to dry. Hand wash satin pieces cold, hang them to dry and use a cool iron on the reverse. The Selene Pearl Gown and the Ameera Corset-Waist Maxi Dress are hand wash cold or dry clean.

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Email support@ginems.com or use the form on our contact page. We reply Monday to Friday, 9am to 5pm, usually within 1 to 2 business days. You can also find us on Instagram and Facebook as @ginemsofficial, on TikTok as @ginems and on Snapchat as ginems.